Frequently Asked Questions (FAQ)
Frequently Asked Questions
Below you will find the answers to our most frequently asked questions. If your question is not listed, please feel free to call or email us; we are happy to help.
Ordering
How do I place an order?
Choose your product, select the correct size or variant, and add it to your shopping cart. Then click checkout, fill in your details, and complete the payment. You will immediately receive a confirmation by e-mail.
Can I also order by phone?
Yes. Call us at +31 6 31335323 (Mon-Fri, 9:00-17:00) or email info@ready2raceshop.nl, and we will process the order for you.
Can I request a quote?
Certainly. For larger quantities, teams, or stables, we are happy to provide a customized quote. Use the quote request in the webshop or email your wishes to info@ready2raceshop.nl.
Payment
Which payment methods can I use?
You can pay securely in the protected checkout. The available payment methods will be shown during checkout; the options you receive depend on your country.
Are the prices inclusive of VAT?
The prices in the webshop are exclusive of VAT. In the checkout, you will see the amount including VAT; the VAT amount will be listed separately on your invoice.
Shipping and delivery
What are the shipping costs?
Shipping costs are automatically calculated in the last step of the ordering process, based on your country and the contents of your order.
How long does delivery take?
Products that are in stock are shipped as quickly as possible. For items that are not in stock, we will contact you about the delivery time.
Do you also deliver abroad?
Yes, we deliver within the Netherlands and to Germany. If you have doubts about delivery to another country, please contact us.
Exchanges and returns
Can I return my order?
You have a 14-day cooling-off period after receiving your order. Please register your return in advance via info@ready2raceshop.nl, and we will send you the instructions. Products must be unused and in their original packaging.
What if a product is damaged or incorrectly delivered?
Please contact us within a few days of receipt with a photo of the item. We will then arrange a suitable solution.
Products
How do I know which size I need?
For most products, sizing information is provided in the product description. Can't figure it out? Send us the details of your horse or sulky, and we will be happy to advise you.
What is the Outlet?
In the Outlet, you will find products that are being discontinued or have slight damage or discoloration. These items have been checked by us and are sharply priced. The condition of the item is always stated in the description. Outlet products cannot be returned.
Is a product not in the webshop?
Our assortment is continuously growing. Are you looking for something specific? Ask us; in many cases, we can order it for you.
Contact
How can I reach you?
By phone at +31 6 31335323 (Mon-Fri, 9:00-17:00), by email at info@ready2raceshop.nl, or via WhatsApp. Our address: Grafietstraat 5, 8472 EB Wolvega.
